Customer Success Manager

About Numinar

Numinar is a voter contact platform powered by AI that combines campaign data,analytics, and grassroots tools into a unified suite to help political campaigns run more effectively. Founded in 2019 by engineers who came from tech companies like Amazon, Google, and Palantir, our mission is to serve public servants and industry operators at every level with cutting-edge technology so they can win elections. We’re committed to building a data-driven approach and strive to make campaign tools more modern, intuitive, and effective.

What You’ll Do As a Customer Success Manager at Numinar: you’ll have the opportunity to work cross-functionally and gain hands-on experience in political tech, customer advocacy, retention strategies, and relationship management. You’ll be part of a small, fast-moving team with real responsibility.

Responsibilities

• Managing our Intercom customer service platform, ensuring a high level of customer support
• Maintaining support documentation and processes; making recommendations and spearheading improvements of both
• Developing communication strategy to ensure customers are constantly updated on new releases and features in the platform
• Synthesizing customer feedback into product strategy

Qualifications

• Bachelor's degree or equivalent experience
• Experience volunteering, or as a paid staff member, on a political campaign or with another grassroots organization
• Familiarity with use of political technology in the field
• Self-starter mentality; able to take initiative and work in a fast-paced, evolving environment

Bonus Points

• You have data or software technical experience
• You can relocate to our HQ in Washington, D.C.

Values & Culture Fit

Numinar values innovation, service, team work, and a deep commitment to improving campaign technology for the Republican ecosystem. We look for people who are curious, care about doing work that matters, can collaborate well across disciplines — and can roll with the punches!